Privacy Policy

Last updated: January 3, 2026

Version 1.0

1. Data Controller

The data controller responsible for your personal data is:

Company Name: EGALITARIANX LTD
Company Number: 16932762 (Registered in England and Wales)
Registered Address: Office 16188, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA
Email: support@pawsculpt.com
Phone: +44 7751 424250

For data protection inquiries, please contact us at support@pawsculpt.com.

2. Information We Collect

We collect the following categories of personal information:

2.1 Information You Provide

Identity Data: Name, email address, phone number
Contact Data: Billing address, shipping address
Pet Photos: Images you upload for creating custom figurines
Order Data: Size preferences, special instructions, order history
Communication Data: Correspondence with our support team

2.2 Information Collected Automatically

Technical Data: IP address, browser type, device information
Usage Data: Pages visited, time spent on site, click patterns
Cookie Data: Information collected through cookies and similar technologies

2.3 Payment Information

Payment card details are processed securely by our payment processors (Stripe and PayPal). We do not store your full card details on our servers.

3. Legal Basis for Processing (UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data based on the following legal grounds:

Contract Performance: Processing necessary to fulfill your order and provide our services
Legitimate Interests: Processing for business operations, fraud prevention, and service improvement
Consent: Processing for marketing communications (where you have opted in)
Legal Obligation: Processing required to comply with applicable laws

4. How We Use Your Information

We use your personal data to:

Create and deliver your custom pet figurines
Process payments and manage orders
Communicate with you about order status and updates
Provide customer support and respond to inquiries
Improve our products, services, and website
Send promotional emails and marketing communications (with your consent)
Detect and prevent fraud
Comply with legal obligations

5. Information Sharing

We do not sell, trade, or rent your personal information. We only share data with:

Service Providers: Payment processors (Stripe, PayPal), shipping carriers, cloud hosting providers
Professional Advisors: Lawyers, accountants, and auditors where necessary
Legal Authorities: When required by law or to protect our legal rights

All third-party service providers are contractually obligated to protect your data and use it only for specified purposes.

6. International Data Transfers

As we serve customers globally, your data may be transferred to and processed in countries outside the UK. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

Standard Contractual Clauses approved by the UK Information Commissioner's Office
Transfers to countries with adequate data protection laws

7. Data Retention

We retain your personal data for as long as necessary to:

Fulfill the purposes for which it was collected
Comply with legal, accounting, or reporting requirements
Resolve disputes and enforce our agreements

Pet photos are retained for quality assurance and customer service purposes. You may request deletion at any time.

8. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights:

Right of Access: Request a copy of your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your data ("right to be forgotten")
Right to Restrict Processing: Request limitation of how we use your data
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Object to processing based on legitimate interests or for marketing
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at support@pawsculpt.com. We will respond within one month.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

9. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

9.1 Right to Know

You have the right to request information about:

Categories of personal information we collect
Sources of personal information
Business purposes for collecting personal information
Categories of third parties with whom we share personal information
Specific pieces of personal information we have collected about you

9.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

9.3 Right to Correct

You have the right to request correction of inaccurate personal information.

9.4 Right to Opt-Out of Sale/Sharing

We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising.

9.5 Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

9.6 How to Exercise Your California Rights

To submit a request, please contact us at support@pawsculpt.com with the subject line "California Privacy Request." We will verify your identity before processing your request.

9.7 Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information:

Identifiers (name, email, phone number, IP address)
Customer records (billing/shipping address, payment information)
Commercial information (order history, products purchased)
Internet activity (browsing history on our site, interactions with our website)
Sensory data (pet photos you upload)

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Enable essential website functionality
Remember your preferences
Analyze site usage and performance
Provide personalized content

You can control cookie settings through your browser. Note that disabling certain cookies may affect website functionality.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

SSL/TLS encryption for data in transit
Secure cloud infrastructure with access controls
Regular security assessments
Employee training on data protection

While we strive to protect your data, no method of transmission over the internet is 100% secure.

12. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

14. Contact Us

For privacy-related questions or to exercise your rights, please contact us:

Email: support@pawsculpt.com
Phone: +44 7751 424250
Address: EGALITARIANX LTD, Office 16188, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom