Refund Policy

Last updated: January 3, 2026

Version 1.0

1. Service Provider

This Refund Policy applies to all purchases made through Pawsculpt, operated by:

Company Name: EGALITARIANX LTD
Company Number: 16932762 (Registered in England and Wales)
Email: support@pawsculpt.com
Phone: +44 7751 424250

2. Custom Product Policy — Important Notice

All Pawsculpt products are custom-made and personalized.

Each pet figurine is uniquely crafted based on your specific pet photos and cannot be resold or restocked. Due to the bespoke nature of our products:

Returns for "change of mind" are not accepted
We cannot accept returns simply because you no longer want the item
Color, size, or style preference changes after approval are not grounds for refund

This policy is in accordance with UK Consumer Contracts Regulations 2013, which exempt custom-made or personalized goods from the standard 14-day cancellation right.

3. When Refunds or Replacements Are Offered

We stand behind the quality of our work. Refunds or free replacements are provided in the following circumstances:

3.1 Defective Products

Manufacturing defects or damage during production
Structural issues that affect the integrity of the figurine
Paint or finish defects not visible in the approved preview

3.2 Damaged in Transit

Figurine arrives broken or damaged due to shipping
Packaging damage that resulted in product damage

3.3 Incorrect Order

Wrong size delivered (different from what was ordered)
Significant deviation from the approved 3D preview
Missing details that were clearly visible in provided photos and approved preview

4. Approval Process

Before production begins, you will receive a digital 3D preview of your figurine for approval.

Review the preview carefully for accuracy
Request revisions if needed (reasonable revisions are included)
Once you approve the preview, the design is finalized
Changes cannot be made after approval, and the order becomes final

Your approval confirms that you are satisfied with the design and authorizes us to proceed with production.

5. Order Cancellation

Orders may be cancelled for a full refund only under the following conditions:

Before 3D preview creation: Full refund available (typically within 24-48 hours of order placement)
After preview creation but before approval: Partial refund may be available (modeling fee may be retained)
After preview approval: No cancellation or refund available as production has begun

6. How to Report Issues

If you receive a defective, damaged, or incorrect item:

Contact us within 7 days of receiving your order
Email support@pawsculpt.com with:
- Your order number
- Clear photos showing the issue
- Detailed description of the problem
Our team will review your case within 2-3 business days
If approved, we will offer a replacement or refund

7. Refund Processing

Approved refunds will be processed to your original payment method within 5-10 business days. Please note:

Bank processing times may vary
Refunds for credit card payments may take 1-2 billing cycles to appear
PayPal refunds are typically processed within 3-5 business days

8. Replacement Shipping

For approved replacements:

Replacement figurines are shipped at no additional cost
Standard production and shipping times apply
You may be asked to return the defective item (we will provide a prepaid shipping label)

9. Exceptions

Refunds or replacements will not be provided for:

Minor variations in color due to monitor/screen differences
Slight variations inherent to handcrafted products
Issues not reported within 7 days of delivery
Damage caused by customer mishandling after delivery
Lost packages where tracking shows successful delivery

10. Contact Us

For refund requests or questions about this policy:

Email: support@pawsculpt.com
Phone: +44 7751 424250
Address: EGALITARIANX LTD, Office 16188, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom

We are committed to ensuring your satisfaction and will work with you to resolve any issues fairly.